Cross-Training

Family-based case management services at Tioga County Human Services Agency are provided generically by cross-trained casemanagers. Each caseload averages 22 - 25 families, with a maximum caseload of 30.

Our casemanagers make home visits to each family at least once a month.

Over 51% of TCHSA's clients and their families have multi-categorical problems.

Cross-training provides case managers with the informational tools they need to provide holistic, family-based services within the categories of Mental Health, Mental Retardation, Children and Youth and Drug and Alcohol. Generic case management allows clients to access all categories of service through one case manager. Within each category, staff are required to know:

presenting signs and symptoms
who delivers the services
who is eligible for services
the funding sources
where the services are located

Categorical expertise is always
available through the Agency’s
specialists, cross-trained staff who have pursued extensive training in a specific categorical program.

New staff also rely on the expertise of TCHSA’s Service Planning Team, which reviews and authorizes every client’s service plan.

Each category of service has its own state mandated training requirements and cross-trained workers must complete categorically-mandated training yearly. All staff are provided additional opportunities for training through TCHSA’s Staff Development office.