Our
fusion formula of human
services is modeled on three basic building blocks: administration;
service management; and service provision.The new structure fuses the
administrative and case management functions of four traditionally
separate human service programs under one umbrella: Mental Health;
Mental Retardation;
Drug and Alcohol; and Children and Youth.
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One administrator, who reports to the
county commissioners, and two assistant
administrators oversee our 207 full and
part-time employees and manage the
day-to-day operations of the Agency.
The centralized administration provides
a single source for fiscal management,
service planning, grant writing and
staff development.
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Streamlining administration has cut costs
and reduced paperwork. It has also eliminated data sharing problems and
client "labeling" and allows us to determine needs holistically while
complying with state and federal mandates. More service options are
available for clients with multi-service needs through a wide variety of
funding sources.
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All intake and case management duties for
the county are provided through our
Family Services
department. New clients complete a
Common Application Form to
help staff assess and prioritize service needs.
We have no waiting lines for services.
Once a client is accepted into the system, a case manager is assigned
and services are available immediately.
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Through
cross-training,
every TCHSA case manager is authorized to provide family-based case
management services in all categories. Clients and their families have
access to all categorical services through one case manager.
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Our
Community Services,
Clinical Services and
Residential Services
departments offer a variety of therapeutic services for area residents
as well as clients from other counties.
These Agency-run programs generate
revenue, which is used to support and enhance county human services. |
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We also purchase services outside the
Agency, which we continually monitor through
performance based contracting
to ensure quality. Our ability to develop our own programs helps ensure
that costs for those services purchased outside the Agency remain
competitive. Our core of human service professionals allows us to
respond quickly to new state and federal mandates and assures that
needed services are available for all clients. |
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